Resume
Max
About me
I am currently a Service Desk Analyst that aspires to become a Solutions Architect
Work Experience
1st job
- Delivered 1st line IT support across hardware, networking, and macOS systems
- Administered Freshservice ticketing system to track and resolve incidents/requests
- Supported enterprise apps: Microsoft 365 (DLs, shared mailboxes), Okta, Slack
- Managed MDM tasks through Jamf Pro, including scripting and policy deployment
- Monitored and remediated security vulnerabilities using Qualys
- Provided live support via Talkdesk and Zoom
- Handled 1Password admin tasks and resolved access issues
- Created internal documentation for team reference and end-user self-service
- Assisted with onboarding and offboarding processes, including account setup and
access management
Certifications
- CompTIA A+, N+, S+
- AWS Certified Cloud Practitioner
- AWS Solutions Architect Associate
- Jamf 200
- JLPT / Japanese Language Proficiency Test N1
Skills
Technical Skills:
- Hardware: Installation, configuration, and troubleshooting of PCs, laptops, and peripherals
- Operating Systems: Windows, Linux, macOS
- Networking: Understanding of TCP/IP, DNS, DHCP, and wireless networking
- Security: Knowledge of security best practices and protocols
- Programming: Python, Bash and HTML/CSS
Soft Skills:
- Cross-cultural communication, adaptability, analytical thinking, problem-solving
Education
University
- Japanese Language, Japanese Culture, Modern Japan, Japanese History, Translation
Studies
University 2
- Intensive Japanese language courses
- Immersive cultural experiences
- Projects on Japanese culture and society
Languages